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Communication and Client Interaction Skills

Master communication skills and increase confidence as an employee or leader

What Is Communication and Client Interaction Skills?

Our Communication and Client Interaction Skills training courses support employees or leaders to develop their communication skills so they can become more confident in their communication with their teams and interaction with clients. Each short course is intended to focus on a specific skill for the employee or leader. 

 

All of our courses can be delivered virtually or in person, except where noted. 

 

As leaders practise these skills, leadership behaviours may require additional focus. Our Leadership Development Solutions will support leaders as they continue their journey. Leaders, teams and whole organizations can also be supported through our Coaching Services

Successful Presentations

Participants will learn how to make presentations engaging by understanding frameworks for exciting presentations and improving presence and demeanor.

 

Duration: 1-2 days (can be delivered in half days)

Communicate Convincingly

Participants will learn to reach and understand the other person in conversations and thus achieve the desired result of the conversation.

 

Duration: 1 day or 2 half days

Become a Trusted Advisor

Participants will learn how to build authentic, trusting relationships with customers and improve their ability to respond to customers’ needs.

 

Duration: 1 day or 2 half days

Build Effective Client Relationships

Participants will learn to start conversations confidently and professionally and to convince through their presence.

 

Duration: 1/2 day 

CoResolve

Participants will develop their skills in resolving conflict,
leading effective team meetings and maintaining positive client interaction.

 

Duration: 2 days (in person)

Get Beneath the Surface of the Problem with Us

At TPC Leadership, we’ve spent over 20 years unraveling why leaders, teams and executives act and think the way they do, as well as co-designing systems that redefine what’s normal for us and our organizations.

Research & Insights

Our articles draw on a wealth of frontline experience with corporates, startups, medium-sized companies, non-profits, and public sector organizations across the globe.

How do you measure the success of a leader?

Is connecting more via technology harming our emotional resilience?

Where does emotional intelligence fall on your list of priorities?

Stories of Impact