Solution

Build Effective Client Relationships

Develop a professional demeanour in client conversations
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About this training?

It is not only facts and content that are decisive: professional appearance and relationship building in conversations have a major impact on the outcome of the conversation and professional success.


Career starters are often not fully aware of the effect they have on their conversation partners and underestimate the importance of a personal relationship and their personal presence. In addition, there is always a lack of good interview preparation. Thus, the beginning of a conversation and cooperation is then “stumbled”.


Through the training, participants learn to start conversations confidently and professionally and to convince not only with facts, but also with presence.

Course Content

Preparation of conversations: 

  • Determining the goals of the conversation
  • Creating a meeting agenda

Conducting meetings using role play in a scenario that is as close to reality as possible:

  • Relationship building and small talk
  • How to introduce yourself professionally
  • How to deal with disruptions (e.g. critical basic attitude of the counterpart) 

Format & Participants

  • Combines well with Meeting Moderation
  • Video recording and analysis
  • Feedback by experts
  • 1/2 day (1 day in combination with Meeting Moderation)
  • Virtual or in person
  • Up to 6 participants per trainer
  • For young professionals
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Get Beneath the Surface of the Problem with Us

At TPC Leadership, we’ve spent over 20 years unraveling why leaders, teams and executives act and think the way they do, as well as co-designing systems that redefine what’s normal for us and our organizations.
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Research & Insights

Our articles draw on a wealth of frontline experience with corporates, startups, medium-sized companies, non-profits, and public sector organizations across the globe.

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Listening to the quietest voice in the room. A conversation with Rob Shaw, Leading in Operations Programme Manager at BP. EP #10

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My Top 5 Leadership Lessons – Andrea Cardillo

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My Top 5 Leadership Lessons – Tom Van Dyck

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