Our client’s national sales team was experiencing a series of conflicts with technical sales support, specifically regarding roles and responsibilities which led to chronic feelings of mutual distrust. TPC Leadership was engaged to identify systemic root causes of the dysfunctional team dynamics, clarify and redefine roles.  A shared agreement was reached during the team interventions on the need to shift away from the toxic climate and the behavioural practices and the communication protocols needed to achieve their goals.

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