Academy

Germany

EN

Solution

Build Effective Client Relationships

Develop a professional demeanour in client conversations
Start Your Journey

About this training?

It is not only facts and content that are decisive: professional appearance and relationship building in conversations have a major impact on the outcome of the conversation and professional success.


Career starters are often not fully aware of the effect they have on their conversation partners and underestimate the importance of a personal relationship and their personal presence. In addition, there is always a lack of good interview preparation. Thus, the beginning of a conversation and cooperation is then “stumbled”.


Through the training, participants learn to start conversations confidently and professionally and to convince not only with facts, but also with presence.

Course Content

Preparation of conversations: 

  • Determining the goals of the conversation
  • Creating a meeting agenda

Conducting meetings using role play in a scenario that is as close to reality as possible:

  • Relationship building and small talk
  • How to introduce yourself professionally
  • How to deal with disruptions (e.g. critical basic attitude of the counterpart) 

Format & Participants

  • Combines well with Meeting Moderation
  • Video recording and analysis
  • Feedback by experts
  • 1/2 day (1 day in combination with Meeting Moderation)
  • Virtual or in person
  • Up to 6 participants per trainer
  • For young professionals

Get Beneath the Surface of the Problem with Us

At TPC Leadership, we’ve spent over 20 years unraveling why leaders, teams and executives act and think the way they do, as well as co-designing systems that redefine what’s normal for us and our organizations.

Research & Insights

Our articles draw on a wealth of frontline experience with corporates, startups, medium-sized companies, non-profits, and public sector organizations across the globe.

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Stories of Impact

So they are real partners, you really think that you have someone beside you; really diverse team, very able to work with different cultures, very agile; able to cope with ambiguity and complex environments; really able to unleash the potential in individuals, teams and organizations.

Alessandra Stasi, Chief Human Resources Officer

QubicaAMF

What I like about TPCL is that they commit to you. I know that my coach is actively listening. I know that he cares about his clients. I know that he hasn’t lost his appetite, nor his motivation, nor his interest.

David Sloman, Chief Executive

The Royal Free NHS Trust

TPC Leadership develops leaders with a heart for leaders AND their organisations. They are engaged and passionate in what they do. They focus on the individual, but will always keep the vision and objectives of the organisation into account.

Janna Kramer, Learning & Talent Development Leader

EY Netherlands

Very good team results were obtained in the facilitated workshops, creating the environment for knowledge sharing, enhancing collaboration within the executive team, as well as in the coaching and consultancy sessions. We assess that our collaboration has brought consistent and long-term improvement to our organisational performance and culture. As such, we openly recommend TPC Leadership’s services and expertise.

Chief Executive Officer

European NGO

The strength of TPC Leadership that stands out in my opinion is that they bring the most appropriate solutions by recognizing the organization they enter. The fact that the process works smoothly in long-term projects is an important sign that project management is carried out skillfully. I trust them as I would myself.

Necla Aksoy, Assistant General Manager, People & Culture

Sofra Compass Group Türkiye

I would like to thank my TPCL trainer coaches, who enabled me to deepen and internalize what I learned, while providing a wide range of tools that I was able to focus on performance coaching.

Beste Şirin, Beste ŞirinBeste Şirin

Global Cosmetics Retailer

We would like to thank you very much for the interactive online training on Diversity and Inclusion diversified with different examples in our own language by such an experienced team. Getting rid of prejudices, being aware and taking action, understanding the importance of diversity and using inclusive language are the outputs we have received from this training as a team. We have laid the foundation, it’s time to build on it, of course, with the support of the TPCL team.

Berrak Özakman, Manager, Human Resources

Global Luxury Brands Company