Conflict Management

Grow from conflict

About this Training

Dealing with conflicts in the right way is crucial for the success of companies because it enables them to reach the next level of co-operation. At the same time, people have very different ways of dealing with conflicts, which sometimes leads to misunderstandings.

After this training, your employees will be able to better understand how conflicts unfold and therefore recognise and resolve them earlier. In addition, they will have developed an understanding of their own behavioural patterns and have tested how they can expand their behavioural repertoire in relation to conflicts.


Conflict mechanisms (theory):

  • Mechanisms and stages of conflict escalation
  • Getting to know reasons for conflicts

Own conflict type:

  • TKI evaluation of own type
  • Reflect on own values and their impact on conflicts
  • Hot Buttons: What you are "allergic" to in yourself and how to deal with sensitivities of others

Flexing your style - reacting appropriately in conflicts:

  • Push-back exercises - being able to endure conflict situations
  • Individual coaching on conflict behaviour

Format & Participants

  • Role play with video recording (co-trainer required)
  • 1 day (can also be split into 2 half days)
  • Virtual or in person
  • Important especially for executives or employees with cross-divisional responsibility with some years of professional experience

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