Communication and Client Interaction Skills

Master communication skills and increase confidence as an employee or leader

Our Communication and Client Interaction Skills training courses support employees or leaders to develop their communication skills so they can become more confident in their communication with their teams and interaction with clients. Each short course is intended to focus on a specific skill for the employee or leader.

All of our courses can be delivered virtually or in person, except where noted.

As leaders practise these skills, leadership behaviours may require additional focus. Our Leadership Development Solutions will support leaders as they continue their journey. Leaders, teams and whole organisations can also be supported through our Coaching Services.

Communication and Client Interaction Skills Training Courses

Successful Presentations

Participants will learn how to make presentations engaging by understanding frameworks for exciting presentations and improving presence and demeanour.

Duration: 1-2 days (can be delivered in half days)

Communicate Convincingly

Participants will learn to reach and understand the other person in conversations and thus achieve the desired result of the conversation.

Duration: 1 day or 2 half days

Become a Trusted Advisor

Participants will learn how to build authentic, trusting relationships with customers and improve their ability to respond to customers' needs.

Duration: 1 day or 2 half days

Build Effective Client Relationships

Participants will learn to start conversations confidently and professionally and to convince through their presence.

Duration: 1/2 day


Participants will develop their skills in resolving conflict, leading effective team meetings and maintaining positive client interaction.

Duration: 2 days (in person)

Let's talk

Our global team of partners has over 200 years' experience of working with individuals, teams and organisations.

We'd be happy to talk to you about your own requirements and goals, and craft a solution that is specific to your situation.