How we work with our clients

Our framework to enable development of your strategy, people and organisation

Our Approach

Our approach is based on 4 different elements which are applied for all our client work:

1. Agile partnership with internal & external experts 2. Co-design & Co-experiment 3. Establish sustainable, tailored eco-systems 4. Take co-responsibility for success

1. Agile partnership with internal & external experts

Leveraging the rapid developments in the world

The world is developing rapidly and technology changes the way our clients and we operate.

Although we - as a global boutique in leadership consulting - wish to have the lead in all of our client engagements, we also know that we can not cover the entire leadership value chain from creating to executing the vision.

So we are open to any form of collaboration with third parties who both share our values and can complement our set of capabilities in order to reach our declared goal: To make a better world by developing leaders who lead with purpose without full certainty of the final destination.

We think long-term but intend to work in agile collaborations using sprints and projects as appropriate formats. We are ultimately measured by the quality of what we deliver – that is how long-term client relationships can develop.

To obtain that goal, we also work TPC-internally with a “best consultant for the job” approach. The base country of the consultant is not a primary selection criterion. The 3 Cs are instead of overriding importance to us:

Content - do my team and I have the capabilities to meet or exceed client expectations?

Culture - do my team and I fit with the culture of the client?

Continuity - am I able and willing to invest in the client relationship for the long term?

2. Co-design & Co-experiment

Ensuring optimal fit, speed and results

We do not want to deliver projects to our clients but wish to work with our clients. In any larger leadership consulting project, we ensure that members of the client team are integrated in the project team.

Although our knowledge, experience and approach are the foundation of our projects, we differentiate from most of our competitors in this: we strongly encourage the involvement of our clients in co-designing & co-experimenting for optimal and sustainable results.

3. Establish sustainable, tailored eco-systems

A systematic know-how transfer

It is our declared goal - if possible in all of our leadership projects – that we transfer know-how to our clients:

Capability building elements. We do the work in a first phase, shadowed by the client. In the second phase the client is doing the work, shadowed by TPC. And in the third phase TPC has “on-call” availability. This approach sets us apart from our competitors.
We define clear qualitative and quantitative KPIs - and the means to measure them during and after the project.
Depending on the project we will introduce sustainable and phased-out governance mechanisms

4. Take co-responsibility for success

Value-based pricing elements

Our value-based pricing shows that we will deliver on our promises - but also have the potential to create an above-average margin.

Value-based pricing elements are agreed up front and can contain a mix of quantitative and qualitative measures such as Net Promoter Score and client engagement. We consider two different models:

Risk-Reward models

No-Deal-No-Pay

Minimal coverage through a retainer for expenses and minimal time. Payment of upside based on delivery of agreed KPIs.

Minimum Margin plus Success Fee

Payment on minimal acceptable margin with upside based on pre-agreed and controllable KPIs.

Base Fee with Downside and Upside

Low margin base fee with both risk and reward elements calculated on achieved results based on predefined parameters.

Managed Services Models

Coaching as a service / Assessment as a service

Longer duration contracts with the investment covered in the early stages of the assignment and profit in the later stages.

Leveraged model

Leverage of lower cost jurisdictions to create an attractive price-point.

Our Framework

Our solutions are based around 3 key pillars, which support clients to create and execute their vision:

Strategy:

Working with our clients to build a visionary and strategic mindset

Organisation:

Developing a culture for success and increasing organisational capabilities

People:

Enabling leaders to grow and develop skills to lead others

Translating our framework to our services

While we structure our services around a number of core areas, our primary purpose is to work with you to construct a solution that meets your specific needs and goals.

Let's talk

Our global team of partners has over 200 years' experience of working with individuals, teams and organisations.

We'd be happy to talk to you about your own requirements and goals, and craft a solution that is specific to your situation.